Privacy Policy
At Crescent Lounge Casino, we are dedicated to safeguarding the privacy and protection of our clients' personal information. This Privacy Policy outlines how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR) and other relevant privacy laws in India.
1. Introduction
This Privacy Policy applies to all personal information we collect from clients, visitors, and users of our services, including our website and mobile application. By engaging with Crescent Lounge Casino, you consent to the practices described in this policy.
2. Information We Collect
To provide and enhance our services, we collect various types of information, including:
- Personally Identifiable Information: This includes names, addresses, email addresses, telephone numbers, and payment information collected during bookings or inquiries.
- Technical Data: This includes your IP address, browser type, and operating system to help us improve the functionality and security of our website.
- Usage Data: Information about how you use our website and services, such as your actions and browsing patterns.
- Marketing Data: Your preferences regarding receiving marketing material from us and your communication preferences.
3. How We Use Your Data
Crescent Lounge Casino may use your personal information for the following purposes:
- Booking Management: To process and confirm your bookings, create invoices, and provide customer support.
- Service Improvement: To analyze and enhance our services and user experience based on your feedback and usage patterns.
- Communication: To communicate with you about your booking, provide confirmations, updates, and respond to inquiries.
- Marketing: To inform you about exclusive offers, promotions, and events at Crescent Lounge Casino if you have opted in to receive such communications.
- Legal Compliance: To ensure compliance with applicable laws and regulations.
4. Legal Basis for Processing Personal Data
We process your personal data based on the following legal grounds:
- Consent: If you have given us your express consent to process your data for specific purposes.
- Contractual Necessity: When processing is necessary for the performance of a contract with you (e.g., mobile casino bookings).
- Legal Obligation: When we are required to fulfill a legal obligation.
- Legitimate Interests: When processing is necessary for our legitimate interests and does not override your rights.
5. Sharing Your Information
We do not sell or lend your personal information. However, we may share your information with:
- Service Providers: Independent providers who assist us in managing our operations, such as payment processors and IT service providers. These parties are obligated to protect your information and may not use it for any other purpose.
- Legal Authorities: If required by law, we may disclose your personal information to comply with legal obligations or to protect our rights.
6. Data Security
The security of your personal data is extremely important to us. We implement appropriate technical and organizational measures to protect your data from unauthorized access, misuse, loss, or modification. We regularly review and update our security practices to ensure ongoing protection.
7. Storage of Data
We will only keep your personal information for as long as necessary to fulfill the purposes for which we collected it, including to fulfill any legal, accounting, or reporting requirements.
8. Your Rights
In accordance with the GDPR, you have the following rights regarding your personal data:
- Right of Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request the correction of inaccurate data.
- Right to Erasure: Under certain conditions, you have the right to request the erasure of your personal data.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data.
- Right to Data Portability: Under certain conditions, you have the right to request the transfer of your personal data to another organization or directly to you.
- Right to Withdraw Consent: If we process your personal data based on consent, you have the right to withdraw this consent at any time.
To exercise these rights, please contact us using the contact details below.
9. Changes to This Privacy Policy
We may update our privacy policy periodically. Any changes will be posted on this page with an updated effective date. We advise you to review this Privacy Policy regularly to stay informed about how we protect your information.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at:
Crescent Lounge Casino
Court Rd, near District Court, Mananchira, Kozhikode, Kerala 673032, India
Thank you for choosing Crescent Lounge Casino. Your privacy is important to us, and we are committed to protecting your personal information while providing exceptional service.